The Charity is committed to ensuring that the lottery is operated in a secure, fair and socially responsible way and endorses responsible gambling amongst its members.

The Gambling Commission regulates gambling in the public interest.

The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

1. Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
2. Ensuring that gambling is conducted in a fair and open way.
3. Protecting children and other vulnerable persons from being harmed or exploited by gambling.

 

Preventing gambling from being a source of crime and disorder.

  • When an individual joins the lottery we will check that they are aged 16 or over.
  • The Charity retains the right to cancel any membership should they suspect criminal activity.
  • The Charity limits the maximum number of entries to £20 per person per week.
  • The Charity will ensure their staff are trained to detect and also how to report potential money laundering threats. They are all issued with Proceeds of Crime Act 2002 leaflet and examples of money laundering.

Ensuring that gambling is conducted in a fair and open way.

The Charity will ensure that:

  • Players have access to clear information on matters such as the rules of the lottery, the prizes that are available and the chances of winning are equal to all participants.
  • The rules are fair.
  • Any advertising and promotional material is clear and not misleading.
  • The results are made public.

 Protecting children and other vulnerable persons from being harmed or exploited by gambling.

The Charity will use its best endeavours to address the following issues:

1.     Under age gambling

It is illegal for persons under the age of 16 to play the lottery.

If for whatever reason, upon winning any individual is unable to prove that they are 16 or over then we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error.

The Charity will, where appropriate, carry out checks to verify this age requirement, if necessary including seeking confirmation from relevant agencies that can provide such information.

We will ask for proof of age, establishing that the person is aged 16 and over before selling lottery tickets. All players must provide their Date of Birth at sign up and confirm they are 16 or over by ticking a consent box. If necessary, you may be asked to provide proof of age.

Acceptable identification for age verification purposes include:

  • Passport
  • Driving Licence
  • Official Student Card

2.     Protecting vulnerable persons

The Charity will ensure its staff are trained to detect vulnerability in potential customers and politely decline offers of support from such individuals. All staff receive awareness training on problem gambling issues. 

3.     Gambling Limits 

The Charity limits the maximum number of entries to £20 per person per week.

4.     Self-Exclusion 

On request, we will close any player’s lottery membership(s) for a minimum period of six months during which time the membership(s) cannot be reinstated. During this period we will also try to ensure that the individual does not try and open a new membership.

A request for self-exclusion will be available with immediate effect and with no “cooling off” period.

An individual when requesting self-exclusion will be informed as to what self-exclusion is and will be provided information on gambling support agencies. The main being: Gam care or Gamble Aware

The individual’s lottery account will be closed. Any balances outstanding on that account will be refunded. Where an individual has paid by cheque, the amount from the last draw they were entered into, to the end date of their subscription will be refunded by cheque within 10 working days. Where the individual pays by Direct Debit we will cancel the Direct Debit and refund any unused credit on the ticket(s).

After the self-exclusion period ends, if the individual wishes to recommence participating in any of the lotteries promoted by us, he/she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the lottery.

Download a Self Exclusion form

 

5.     Access to player history

After the self-exclusion period ends, if the individual wishes to recommence participating in any of the lotteries promoted by us, he/she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the lottery.

6.     Self help and gambling awareness

We will provide self-help and gambling awareness information on our lottery website or other appropriate marketing materials and media with links to GamCare or Gamble Aware 
The Charity endorses responsible gambling amongst its members.

Responsible gambling

The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your gambling under control by:

  • Gambling should be entertaining and not seen as a way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount you spend gambling.
  • If you want to have a break from gambling you can use our self-exclusion option by emailing us at info@juliashouse.org with your name, address and membership number(s). We will then close your membership(s) for a minimum period of 6 months, during which time it will not be possible for the account(s) to be re-opened for any reason. Also see our Self Exclusion form.

If you need to talk to someone about problem gambling then contact GamCare or Gamble Aware.    

Problem gambling

If you are concerned that gambling may have taken over your (or someone else’s life) then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone? 
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends and hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0808 8020 133, visit their website www.gamcare.org.uk for further information or Gamble Aware  

If you would like to self-exclude from gambling via Julia’s House Lottery please click here


The Responsible Person: Martin Edwards
Registered address: Julia’s House, Barclays House, 1 Wimborne Road, Poole, BH15 2BB
Registered Charity No. 1067125
Gambling Commission License Number, 000-039939-N-319913-009