This privacy policy describes how Julia’s House, the data controller, collects, uses and protects your information. 

This policy is effective from 8 November 2017. 

How we collect your information

The information we hold about you comes from the way you engage with us such as if you donate money, donate items to our shops, access our website to join our lottery or make purchases, or become involved in any of our campaigns.  We may collect information about you online through our website, via email, the post, over the phone or from discussions with you.   We will also receive your information from third parties such as JustGiving and Virgin Money where you make donations.   Before contacting various specific individuals to ask if they would like to support our work we may do some research to understand how likely it is they would be interested. We typically look at information published in the media and social media.  We may also obtain information from public registers or specific organisations such as the Directory of Social Change (Trustfunding),   If our research shows that a person is unlikely to be interested, we will not contact them, and we will not keep the research. 

If any of your family is registered to receive support from Julia’s House any data we collect in relation to this is treated as medical information and subject to additional protection. For further information relating to this please refer to our Care Team  

The type of information we hold

The information we hold will include name, address, date-of-birth, contact telephone numbers, email address, bank details through regular donations.

We may also collect details of your visits to our website including traffic data, location data, weblogs and other communications data and the resources that you access. 

To ensure the information we hold is accurate, we may check the accuracy of your contact details against external publicly available lists such as the Telephone Preference Service and Mail Preference Service.

 How we use your information

We may use your information in the following ways:

 · To support the children, young people and families

 · To provide the medical/care and services to the children and young people in our care.

 · To provide you with information including fundraising or campaigning activities, services or products you have requested or which we feel may be of interest to you where you have consented to be contacted or where there is a business necessity.  If you do not want to be contacted or sent marketing material please use the unsubscribe link on any email or contact us on 01202 644 220.

 · To process donations.

 · To deliver any goods or services you have requested.

 · We are legally required to hold some personal information to fulfil our statutory obligations for example the collection of Gift Aid or certain financial transactions.

 · To allow you to participate in interactive features on our website when you choose to do so for example we may help you to complete forms by inserting your contact details for you to edit.

 · To analyse and improve the services offered on our website by providing you with the most user-friendly navigation experience we can for your computer or other internet devices.   

Who we will share your information with

We will not sell or swap your information with any agency or other charity. We will not share personal information about you with third parties without your consent unless the law allows us to and these organisations are GDPR compliant.  We may however share your information with:

 · Our suppliers who are involved in delivering goods to you or one of our mailing houses.

 · Our suppliers who manage some of our IT services, lottery and web services in order to deliver the contracted services.

 · HMRC for Gift Aid.

 · Where you have given us permission to contact you we may use external services providers to do this on our behalf.   

Storing your information

Your personal information will be stored on systems owned or operated by Julia’s House or those of our specific suppliers and will only be stored inside the European Economic Area (EEA), or a country approved by the EU.   Within Julia’s House your information will be stored on our secured systems in accordance with the Julia House’s Information Security Policy.  


We will retain your personal information in accordance with legal and regulatory requirements.  We will only retain your information while we are actively engaged with you.  Where we have had no interaction with you for a period of 5 years we will archive your data.   

How you can access your information

If you would like a copy of the information we hold about you, please email the Data Protection Officer at  

Your Rights

You can request your information be deleted or that we stop using your information and if we can we will, but sometimes we have to maintain records for legal reasons.  If you are not happy with how we are using your information or how we have responded to your request, please contact us again to see if we can resolve the problem. However, you have the right to complain to the Information Commissioner’s Office at   

Use of cookies

We may use cookies and similar technologies on our website.  Cookies are small text files that may be stored on your computer or mobile device when you visit our website.  Cookies do many different things, such as letting you navigate between web pages efficiently and remembering your preferences.  We use cookies to track your use of our site, but we do not use cookies to make decisions about you or to send you marketing information electronically. Please see our cookie policy for more details.  

How will we tell you about future changes to this Privacy Statement 

Any changes we make to our Privacy Statement will be put on our website. Please check for updates from time to time, so you are always fully aware of what information is collected and how it is used.

How to contact us

If you have any questions or concerns about our use of your personal information please email the Data Protection Officer