App | [The Great Tail Trail]

We're sorry if you had some problems with the app over the last few days. The app team have been busy over the weekend and hopefully the issue is now resolved but please do let us know if you are still experiencing any problems. Hope you're enjoying the tails !

The Great Tail Trail is an art trail featuring 45 larger-than-life, artist-designed mermaid tail sculptures and 43 'Tiny Tails' decorated by schools and local groups.

Download The Great Tail Trail app to explore mer-mazing sculptures, unlock rewards, and track your steps and miles. Discover the artists' inspiration, vote for your favourite designs, share photos in the galleries, and stay updated on the latest trail news and events.

App fees support Julia's House Children's Hospice.

How does it work?

Create your Account

Create an account to get started. Collect sculptures, unlock rewards and milestones, vote for your favourite, upload pictures to the community gallery and track your steps and miles. Without an account you’re missing out on key features.

Find sculptures

Pinch and swipe the map to zoom in and out. Location settings need to be turned ON to see your location on the map. Or visit the sculptures tab and search for the sculpture name or artist.

Collect sculptures

Using the COLLECT button enter the 4 digit code found on the plaque to collect the sculptures.

Unlock Rewards

When you collect sculptures you’ll unlock lots of exciting rewards along the way provided by our generous sponsors. There are also stars available when you complete certain milestones.

Track stats

Track your progress around the trail, See how many sculptures, rewards and milestones you’ve collected. Plus you can see the most voted and most collected sculptures across the entire trail.

Gallery & Events

Upload your photos to the public photo gallery, they may be seen by other app players and could be shared on social media, so get creative! Trail related events will be published in the app. Visit the event section to stay in the know.

FAQs

I can’t find the app in the app store

Search for “The Great Tail Trail” in the app store.

Problems creating an account

Check you’re connected to the internet, either Wi-Fi or a mobile network. Then ensure you’ve selected your age by clicking either the ‘under 16′ or ’16+’ buttons. Your age needs to be selected before being allowed to progress.

Problems signing in

Check you’re connected to the internet, either Wi-Fi or a mobile network. Then please try again. If you see a message saying you have already registered go to ‘log in’ and log in using the email and password you used to create your account.

Lost progress stats

Log out via the menu in the top left and log in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).

Sculpture collected but not updated in stats

Log out via the menu in the top left and log in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).

Check if you’ve been auto connected to public wi-fi as well as your 4/5G signal and choose one. Being connected to both can cause issues with signal. Then, close the app completely and re-open it, this will force the app to refresh.

Finding Sculptures

Use the map; pinch and swipe the map to zoom in and out. Location settings on your phone need to be turned ON to see your location on the map. Or go to the sculptures tab to access the sculpture listings and search for the sculpture name, artist or location.

Collecting Sculptures

There is a 4 digit code found on the sculpture plaque. Click COLLECT + and enter the number. You have now collected that sculpture and if you’re lucky, you may have collected a reward at the same time.

Uploading to the gallery

You can upload a photo to the app Gallery by clicking Upload on the sculpture page. You’ll be asked to either Take a photo or Choose from library. Images uploaded will be vetted by the team prior to being published on the app. Your photo will be seen by other app players and can be shared on social media. So get creative!

Incorrect codes

If you’ve already collected a sculpture the app will display an incorrect code message. Check your sculpture listing pages to see if you have already collected it.

Need more help?

If you’re having problems with the app, please let us know by emailing our app support team with the details here.

Julia's House has a CQC 'Outstanding' rating (Feb 2023), ranking us in the top quartile of all hospices in the UK. Click here to read the report.