We are preparing to re-open our flagship charity superstore at Creekmoor’s Neighbourhood Centre on Monday 15 June. The shop’s new opening hours will be Monday to Saturday 9.30am – 4.30pm and Sunday 10am – 4pm.

We've put in place a host of safety measures in line with current government guidance as we gets ready to open our doors to the public once again after 12 weeks of closure. The Bridal Room, which is part of the Creekmoor store will remain closed for the time being.

Creekmoor shop interior

Tracy Stanley, Retail Manager for Julia’s House said: “While we’re obviously delighted that the time has come when we can re-open, we are of course extremely mindful that this will be a very different shopping experience for our customers, donors, staff and volunteers. We want to take this opportunity to highlight the measures we have put in place for the safety of everyone who visits or works at Creekmoor. We have strict cleaning, handwashing and hygiene procedures, have carried out a COVID-19 risk assessment which is available to view in store and online, and have taken all reasonable steps to ensure that the 2m social distancing advice is in place throughout the shop.”

Changes have also been made to the charity’s donations policy. “We will have a contact-free donation process through our back loading bay, to ensure the whole process is managed in a safe environment,” Tracy explains. “At this time we ask that all donations are pre-booked by calling our Creekmoor warehouse from Monday 15th June on 01202 601998 to arrange a date and time slot between Monday and Saturday only. The booking process starts on the day we open as most of our staff are still on furlough until then.

Unfortunately we will be unable to take any donations that are not pre-booked, and will only be able to accept four bags at a time as each one needs to stand for 72 hours before we can unpack it. All donations must come in bags or boxes which do not need to be returned to the donor.”

We are continuing to support local children with life-limiting conditions and their families throughout the coronavirus crisis, adapting our care on a day-to-day basis to support the most vulnerable people in the community and easing the pressure on local health services. While the Government support for UK hospices has been welcomed, the likely economic downturn following the pandemic means our fundraising faces a challenging future.  

Creekmoor, the south-west’s largest charity shop, is the first of twelve Julia’s House shops to re-open.