Key Volunteer Programme

Our key volunteer programme is offered to around 50 of our shop volunteers a year. It’s a comprehensive 16-week long programme and is aimed at building the confidence and skills of those who currently volunteering, but who might be looking to develop a career in retailing.

The programme includes all aspects of shop management – pricing, cash handling, merchandising and customer service. You can also add modules to further develop your leadership, time management and visual merchandising skills. There is even the option to study for NVQs in maths and English.

This programme would suit anyone with a real passion for retail and job seekers who are ultimately looking for paid employment. It’s also perfect for those that want to build their confidence and self-esteem, something many of us struggle with when unemployed. .

Training mostly takes place in Julia’s House shops under the supportive mentorship of our Julia’s House retail manager and shop managers. The course ends with a ceremony attended by Julia’s House CEO Martin Edwards where graduates will be presented with special badges, marking them out as key volunteers.

Case Study: Jenny, one of our Key Volunteer Programme graduates   

Jenny Pricter was one of the first volunteers to graduate from our Key Volunteer Programme.

When my dad suffered a stroke and then my mum became ill, I ended up becoming their carer for five years and was unable to work. It was a very isolating experience and I ended up suffering from depression.

The thought of getting back out into the world, let along looking for a job, was a frightening prospect. I decided to volunteer to ease my way back into working.

The confidence I have gained on the volunteer programme is beyond measure.
I was a shy person who avoided interacting with customers when I first started but now I love that part of the job! The Julia’s House shop staff have made me so welcome – I feel like a really useful part of the team and have found the whole experience challenging and exciting.

It is wonderful to have new skills, qualifications and extra responsibilities. I am hoping to get employment in retail, but I want to keep volunteering for Julia’s House. I am so grateful for charity’s support and want to keep supporting them as my way of giving something back.

Contact us

To find out more about the programme please call Tracy on 01202 644220 or email

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