Our key volunteer programme is a comprehensive 16-week long training schedule aimed at building the confidence and skills of those who are currently volunteering, but who might be looking to develop a career in retailing.

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Key Volunteering Programme

The programme includes all aspects of shop management – pricing, cash handling, merchandising and customer service. You can add modules to further develop your leadership, time management and visual merchandising skills. There is even the option to study for NVQs in maths and English.

This programme would suit anyone with a real passion for retail and job seekers who are ultimately looking for paid employment. It’s also perfect for those that want to build their confidence and self-esteem, something many of us struggle with when unemployed. .

Training mostly takes place in Julia’s House shops under the supportive mentorship of our Julia’s House retail manager and shop managers.

Case Study: Jenny, Key Volunteer Programme Graduate

When my dad suffered a stroke and then my mum became ill, I ended up becoming their carer for five years and was unable to work. It was a very isolating experience and I ended up suffering from depression.

The thought of getting back out into the world, let along looking for a job, was a frightening prospect. I decided to volunteer to ease my way back into working.

The confidence I have gained on the volunteer programme is beyond measure. 

I was a shy person who avoided interacting with customers when I first started but now I love that part of the job! The Julia’s House shop staff have made me so welcome – I feel like a really useful part of the team and have found the whole experience challenging and exciting.

It is wonderful to have new skills, qualifications and extra responsibilities. I am hoping to get employment in retail, but I want to keep volunteering for Julia’s House. I am so grateful for charity’s support and want to keep supporting them as my way of giving something back.

Contact us

To find out more about the programme please call our Retail Manager Tracy on 01202 644220 or email tracy.stanley@juliashouse.org